Contact us today with our live messaging service; PetsApp.

We would love you to take the opportunity to join us on PetsApp.

PetsApp can be used to book appointments, order food/medication or ask us questions. It’s a quick and easy way for you to contact us at a time that is convenient to you, without worrying about having to wait on hold.

Our chat line is open between 9am and 5pm, and all messages outside of these times will be dealt with the next day. If you have an emergency please DO NOT use PetsApp but phone our client care team as normal.

Downloading PetsApp

You can download PetsApp to your smartphone by:

  • Scanning the QR code, the next time you visit the surgery.
  • Visiting
  • Following the widget at the bottom of this page.
  • Downloading PetsApp directly from your phone’s AppStore, there is no charge.
How to Use PetsApp
  • Set up an account with your email address and a password.
  • Select The Brook Veterinary Surgery as your practice.
  • Register your pet by providing simple information requested such as name, breed and age.
  • Then use PetsApp to contact us directly at anytime between 9am and 5pm.

Pets App is free and easy to use so contacting the practice can be convenient and stress free!