GDPR

The GDPR regulations came into effect on 25th May 2018. As such we need to ensure that you are happy in the way in which we communicate with you. We have 7 different categories that form the basis of our client communications. This means we can be very specific in what we do and don’t send you.

Legitimate Business Interests

• Vaccine Reminders
• Parasite Treatment Reminders
• Appointment Reminders
• Health Check Reminders
• Reviews and Surveys

These categories are deemed to be ‘legitimate business interests’. We believe they are critical to provide you and your pet with the best possible healthcare service.

Marketing Categories

• Practice/Pet Care Advice
• Offers and Promotions

Marketing categories keep you up to date with offers and promotions relating to your pet and the practice.

You can choose to be contacted by SMS, email, letter a combination of all three or not contacted at all.

How do I review and change my communications preferences

You can contact the client care team at any point should you wish to review your communication preferences.